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Empower Your Staff
Empower Your staff by Arthur Cooper (c) Copyright 2005 http://www.arthurcooper.com/
If you are a manager you should be managing. You should not be doing the jobs of your staff. You should be operating at a level above – directing the work, receiving the results, interfacing with your boss, etc.. Too many managers find themselves at the coalface when they should be directing operations from the surface. To avoid this you must empower your staff. Give them the space they need to operate on their own initiative and trust them to do a good job. The majority of people will do a good job if given the power, the responsibility, and the recognition.
When you delegate a responsibility make sure that you do it fully. Don’t do it in words only. Don’t say to someone ‘you are responsible for this’ and then try to control every little step along the way. Give him the job and then let him get on with it.
Someone who is checked and watched closely at every moment soon learns that he is not trusted. He learns that he is not relied on to do a good job when left to himself. Eventually he adopts the attitude of ‘why bother’. Why bother to be careful when someone else is again and again going over every little thing that he does?
On the other hand someone who is given responsibility for a result and is measured by it will nine times out of ten
live up fully to his new role. He will accept that he is to be measured and judged by his results and he will appreciate being left to decide by himself how to achieve them.
This does of course assume that he has the basic ability, skills, and knowledge,
So start by ensuring that the staff to whom you delegate have the tools necessary. Make sure that the skills, the materials, the working environment, the knowledge, are all in place.
Be quite clear about what you expect from them. Make certain that the required results, quality, and timelines are all fully understood.
Then make it clear that you want them to act on their own initiative. Tell them that you are there to help if they are really stuck but that otherwise they are on their own. Give them the authority they will need in order to deal with others, and make sure that the others know that they have it.
Most people if given responsibility (coupled with the skills and the knowledge) will grow into it. Most people will do a better job when trusted than when watched and supervised every little step of the way.
Empower your staff and everybody wins.
About the Author
Arthur Cooper is a business consultant, writer and publisher. For his mini-course ‘Better Management’ go to: http://www.barrel-publishing.com/better_management.shtml
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