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Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want...
Five Habits of Highly Effective Conflict Resolvers
FIVE HABITS OF HIGHLY EFFECTIVE CONFLICT RESOLVERS By Dina Beach Lynch, Esq. Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares...
:: Ignite Your Business Success
GIVE YOUR BUSINESS A GOOD START So you want to start your own BUSINESS ? But you don't know how to make it happen. Here is my best advice to you. Your first ultimate start must include written goals and plans. Formulate a plan of weekly activity...
Ten Tips to a Job Winning Interview
These days, interviews don't come easily. When you get The Call, make the most of your time -- and go for it!
1. Investigate the company's culture, markets, and finances. But resist the temptation to show off what you've researched: "I...
Things do not change. We do.
We live in a world of constant change, and even though the vast
majority of these changes are for the better, change is still
something that many people - and therefore many organisations -
can find extremely difficult to deal with. Why is this,...
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Are You Playing Checkers or Chess As A Leader?
Simple Ways To Improve Your Team's Performance If you are a
leader trying to create a positive work environment, hold off on
buying posters and new carpet for your work area and take look
in the mirror. Did you know that 70% of how your team members
feel while being at work comes from you, the leader? Did you
know that as the leader, your actions and emotions are
transferred to your team members?
So what can you do to generate a work place that team members
feel motivated to do their best? Just a few simple things will
make the difference. First of all, make sure your team knows
that your role is to make them successful in their role. If they
know and believe this, they will be open to trust you and act on
your vision of the future.
Next, make it a point to smile and be upbeat and positive. As
the leader, you influence more than 70% of how team members feel
while at work. And if your team can share in your new attitude,
they will perform better and provide better service to their
customers. You do have the ability to transfer your emotions to
your team, so make sure they are getting the more
productive
ones.
And finally, empower your team when and where you can. One of
the most common reasons people leave a job is because they do
not feel that they have input and control of the things that
take place around them. If you can give your team members the
ability to make small changes to procedures that may assist
customers, give them that ability. If the time of day they
arrive and leave work is not important, let them set their own
schedule.
Just a few simple changes in the way you lead will make a
significant impact on how happy and productive your team is. So
take a look the mirror and make some changes today.
Go to our website at www.LeadershipMentor.net and you will find
audio session available to listen to free of charge. Don't leave
Leadership to just happen, start to learn as much as you can
today!!
Kreg Enderson Leadership Coach/Mentor LeadershipMentor.net
About the author:
Kreg Enderson is a certified coach who helps leaders become more
effective with their people. Kreg has a successful track record
as a leader, coach, and mentor. More information can be found at
www.leadershipmentor.net
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